About High Ground
Good nature. Good medicine. Good people.
I. The starting point
Good nature.
In us. Around us. Between us. Feeling well starts with remembering you are part of something living. It is the oldest idea in health, and it is where our clinic begins.
It is where we began, too. Many of us were on the patient and carer side of this story first, and we watched patients, carers, nurses, doctors and advocates spend years building regulated access to care in Australia. We built our clinic to honour that work, and we are glad of the regulation that makes it possible.
Nature takes the time it takes, and care here does too. Your consultation runs as long as your care needs.
II. Considered care, where needed
Good medicine.
Most of what keeps a person well never touches a clinic. Food, sun, sleep, earth under your feet, animals at your side, people you love. Care should arrive in your life just as carefully, and earn its place among them.
When you are ready, you pick a time that suits you, and a registered nurse listens to your whole story. Your doctor has read it before the two of you meet, so the conversation picks up where you and your nurse left off. We are here for your care, and to make every step of it feel welcoming, whoever you are and wherever you are starting from.
If a prescription is written, we send it to a pharmacy we suggest, and they post it to your door. If you’d rather fill it somewhere else, ask us and we’ll send your script to any licensed Australian pharmacy.
III. What grows when both are present
Good people.
The heart of High Ground is its people. Everyone who cares for you here is a registered nurse or a registered doctor, and we look for one quality before anything else, the kind of empathy that treats your story as worth the time it takes.
Patient advocacy is where many of us started, and it is still how we practise. You will be listened to, taken seriously, and treated as the expert on your own life.
High Ground at a glance.
Who runs High Ground?
High Ground Clinic is run by High Ground Healthcare Pty Ltd, ABN 14 695 476 861, an Australian company. Its registered office is Level 19, 10 Eagle Street, Brisbane QLD 4000. Every consult happens by phone, wherever you are in Australia.
What is High Ground?
High Ground is an Australia wide telehealth clinic where you speak with Ahpra registered nurses and doctors. It’s for adults aged 18 and over who are in Australia, in every state and territory.
How does it work?
Start with a 2 minute anonymous questionnaire.
Book a call with a registered nurse at a time that suits you. Same-day times are usually available.
At the end of that call, your nurse books your doctor consult with you.
Book follow up consults with your doctor in your patient portal.
See how it works for each step.
What does it cost?
The $0 initial consult covers your nurse call and your first doctor consult, and you can book it without a credit card. Follow up consults are $28 each. High Ground doesn’t charge any other fees, and Medicare doesn’t cover our consults. See our pricing for what each fee covers.
How can I check who I’m dealing with?
You can look up any nurse or doctor who cares for you on the Ahpra register, and your practitioner will gladly share their name and registration whenever you ask. You can confirm the company and its ABN on ABN Lookup.
Our standards.
High Ground Clinic is a regulated Australian telehealth service. Here’s how we hold ourselves to account.
Who makes decisions about my care?
Our doctors. Every clinical decision is made by a doctor after speaking with you by phone, and the reasoning is recorded in your clinical record. Decisions aren’t made by an online form, and AI isn’t used to make clinical decisions about you.
What standards do your clinicians meet?
Every nurse and doctor at High Ground is registered with Ahpra and must meet the professional standards set by their national board, whether they see you in person or by phone.
How do you look after my information?
Your clinical record is held by High Ground and stored in Australia, and only authorised staff who need it for their role can access it. Our privacy policy sets out how we collect, use and protect your information.
Does High Ground advertise treatments?
No. High Ground doesn’t advertise any medicine, product or brand. This website explains how our service works. It isn’t medical advice, and any treatment decision is made between you and your doctor.
How do I raise a concern?
Email hello@highgroundclinic.com. High Ground acknowledges complaints within 2 business days and aims to resolve them within 30 days, and most are resolved sooner. If you’re not satisfied with our response, you can contact the health complaints body in your state or territory, listed in our privacy policy.