Reach a real person.
This is the part most clinics get wrong — you pay, and then the line goes quiet. Here, a real person reads what you send and writes back. No phone tree to nowhere, no message that vanishes. If you have a question, ask it. We'll answer.
How to get in touch.
The easiest way to reach us is by email, or by sending a message through the form below. Tell us what's on your mind — a question, a worry, something you're not sure who to ask. We aim to acknowledge enquiries within two business days, and a person will reply, not an automated note.
Email: hello@highgroundclinic.com
Send us a message.
Send us a message and we'll get back to you. The more you can tell us, the more useful our reply will be — but only share what you're comfortable sharing.
If it's urgent.
This form isn't monitored around the clock, so please don't use it for anything urgent.
If you or someone else is in danger, or it's a medical emergency, call 000 now.
If you'd like to report a side effect or something that didn't feel right, please contact us so we can help — and you can also report it directly to the Therapeutic Goods Administration (TGA) at tga.gov.au. Reporting helps keep care safe for everyone.
Already a patient?
If you're already with us, you can sign in to your patient account to manage your care and see what happens next. Your care doesn't stop between calls — we check in, review how you're going, and stay reachable when you need us. If you have a question about your ongoing care, sign in or send us a message, and a person will get back to you.
Who and where we are.
We're a registered Australian telehealth clinic, and our practitioners are registered with AHPRA. Here's who you're dealing with.
High Ground Healthcare Pty Ltd ABN 14 695 476 861 Level 19, 10 Eagle Street Brisbane, QLD 4000 hello@highgroundclinic.com